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Complaints Procedure

At dovaston we pride ourselves on our crew friendly policies. We aim to provide crew with an open transparent service that supports both our Yacht clients and the crew we introduce. If you feel we have fallen short of these high standards then please be assured that we will take your concerns seriously.
If you have a complaint about dovaston crew please write to Helen Warren at,
   Dovaston Crew SLU
   Calle Saridakis 2
   Edificio Goya, local 1a
   Marivent
   07015 Palma de Mallorca
   España

Or (Click to Send an Email) outlining your concerns.

On receipt of your complaint...

  » We will send you a letter or email, acknowledging your complaint and confirming its receipt.
     You should expect to receive this confirmation within 7 working days of us receiving your complaint.

  » We will then record your complaint and start to investigate on your behalf.
     This is likely to involve the following steps :
       (i) Examining your records to ascertain the sequence of relevant events
       (ii) Asking the member of staff with whom you dealt to provide a written response

  » A full response to your complaint will be drafted by Helen Warren or the consultant who is dealing with
     your file. If appropriate, Helen Warren may wish to discuss the events surrounding your complaint
     directly with you, and, if appropriate, offer an apology.

  » We aim to acknowledge, investigate and resolve all complaints within 21 working days of receipt.
DOVASTON CREW SLU RESERVES THE RIGHT TO CHANGE OR AMEND OUR COMPLAINTS PROCEDURE WITHOUT PRIOR NOTICE.
Last Revision : January 2014
A copy of our Complaints Procedure is available on request.